openai-cs-agents-demo is a demonstration application that showcases a customer service interface built on the OpenAI Agents SDK.
The project addresses the challenge of implementing multi-agent orchestration for customer service workflows. It demonstrates how to route customer inquiries to specialized agents that handle different domains—flight information, bookings, seat changes, refunds, and policy questions. The approach uses a triage agent as an entry point that classifies incoming requests and delegates them to the appropriate specialist agent, each equipped with specific tools and knowledge for their domain.
This demo is intended primarily for developers exploring the OpenAI Agents SDK and considering how to structure multi-agent systems for customer service. It suits teams building conversational interfaces that need to handle diverse request types through specialized handlers. The project provides both a Python backend implementing the agent orchestration logic and a Next.js frontend with a chat interface powered by ChatKit, allowing developers to see the agent routing and execution process in action. The modular structure is designed to make it straightforward to adapt the agent prompts, tools, and workflows to different customer service scenarios or experiment with alternative use cases.
The project is structured as a working example rather than a production framework, with clear setup instructions for running the backend independently or alongside the UI. It includes six specialized agents covering common airline customer service needs: triage routing, flight status queries, booking and cancellation operations, seat and special services requests, FAQ responses, and refund or compensation case handling. The README provides concrete demo flows showing how the system handles typical customer interactions, from seat change requests through to follow-up inquiries.
