Fider is a feedback portal that collects and prioritizes feature requests and suggestions from customers.
The tool addresses the problem of product teams spending time guessing what customers need rather than building based on validated demand. Fider provides a platform where customers can submit feature requests and suggestions, which the team can then organize and prioritize. This approach shifts decision-making from speculation to data-driven feedback collection, helping teams understand what their users actually want.
Fider suits organizations that want to involve customers in product direction decisions. It works well for teams building products where user input is valuable for prioritization. The project offers both a managed cloud service for teams wanting minimal operational overhead and a self-hosted option for those preferring to run it on their own infrastructure. Self-hosting is free but requires the organization to handle updates and maintenance.
The project maintains active engagement with its community through a public feedback instance where users can see how the tool itself is being developed. Development activity shows consistent responsiveness to issues and pull requests, with maintainers actively reviewing contributions. The project accepts donations and sponsorships to support ongoing development, indicating a sustainable model for long-term maintenance.
